Privacy Policy

Last Updated: January 30, 2026

At Souq.co, operated by GIDES, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

  1. Information We Collect We collect information that you provide directly to us, including:
  2. Personal Information: Name, email address, phone number, and shipping address.
  3. Payment Information: We use third-party payment processors like Stripe to handle transactions. We do not store your full credit card details on our servers.
  4. Order History: Information about the products or subscriptions you purchase.
  5. How We Use Your Information We use the collected data to:
  6. Process and fulfill your orders and subscriptions.
  7. Generate invoices and payment confirmations.
  8. Provide customer support and respond to inquiries.
  9. Improve our marketplace functionality and security.
  10. Sharing Information with Vendors As a multi-vendor marketplace, your shipping and contact information is shared with the specific Vendor from whom you purchase a product to facilitate delivery and order processing. Vendors are independently responsible for how they handle your data.
  11. Data Security We implement industry-standard security measures, including SSL encryption and secure payment gateways, to protect your data during transmission. However, no method of transmission over the internet is 100% secure.
  12. Third-Party Services Our website may contain links to third-party services (such as Stripe for payments). We are not responsible for the privacy practices or content of these third-party sites.
  13. Your Rights Depending on your location, you may have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us at support@souq.co.
  14. Cookies We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can choose to disable cookies through your browser settings.
  15. Changes to This Policy Souq.co reserves the right to update this Privacy Policy at any time. We will notify users of significant changes by updating the "Last Updated" date at the top of this page.

Contact Us If you have any questions about this Privacy Policy, please contact us:

  1. Address: 2929 Barnet Hwy #2201, Coquitlam, BC V3B 5R5, Canada.
  2. Email: support@souq.co.